Last updated April, 2025
Welcome to Vetzi! Vetzi is an online marketplace that allows licensed veterinarians (“Vets”) to provide veterinary telemedicine recommendations/advice including prescriptions as appropriate to owners (“Clients”) of pets and service animals (referred to as“Pets”) in those states where such services are permitted. For the purposes of these Terms of Use, veterinary telemedicine refers to the delivery of veterinary medicine using communication technologies where the Vet and the Client and/or Pet are not in the same physical location. In some states, this may require video as well as audio communication.
USE OF THIS SERVICE IS NOT FOR EMERGENCIES. IF YOUR PET HAS A MEDICAL EMERGENCY, OR IF AT ANY TIME YOU ARE CONCERNED ABOUT YOUR PET’S CARE OR TREATMENT, PLEASE GO TO THE NEAREST OPEN VETERINARY CLINIC OR VETERINARY HOSPITAL.
These Terms of Use (“Terms”) are a binding contract between you, whether you are a Vet or a Client (“user”, “you” or “your”) and Vetzi Inc. (“Vetzi”, “we” or “us”) regarding your use of any website, application (i.e. mobile application iOS/android) or other platform on which these Terms are posted (each referred to as a “Site”) and the services provided on such Site by Vetzi (collectively with the Site, the “Services”) or any other site linked to Vetzi or referred to by Vetzi. Please read these Terms carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than court, to the extent permitted by applicable law.
In order to use our Services, you must be at least age of majority in your jurisdiction of residence and have the capacity to form a legally binding contract with Vetzi. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms, in which case the terms “user”, “you” or “your” shall refer to such entity. If you do not have such authority, you must not use the Services on behalf of such entity or on behalf of any other person or entity.
By using the Services, you signify your agreement to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms or our Privacy Policy, please do not use the Services.
The Terms are divided into the following sections, which can be accessed by clicking on the hyperlinks below. Unless otherwise indicated, all sections of these Terms apply to all users.
Terms and Conditions Applicable to All Users
1. Our Services
The Site is an online marketplace that allows Vets to provide veterinary telemedicine recommendations/advice to Clients for their Pets where such services are permitted by law. Vets may also, at their discretion and where allowed by law, prescribe any medication they deem to be medically appropriate based on the pet’s medical needs, which can be filled by Clients using Vetzi’s online pharmacy service "Vetzi Rx Online Pharmacy" in those states where such services are permitted by law. VetziRx Online Pharmacy prescriptions are shipped based on the shipping option selected at the time the order was placed and are subject to the terms and conditions of Vetzi and/or the shipping provider.
Saver - guaranteed within 2-4 business days - Order cut-off time is 12:00 PM CST.
Express - guaranteed within 2 business days - Order cut-off time is 2:00 PM CST.
Next day - guaranteed next business day - Order cut-off time is 2:00 PM CST.
Orders received after the cut-off time indicated above will be processed and shipped out the next business day and the guaranteed delivery expectation will start then.
Vetzi Rx shipping does not currently operate on weekends.
Vetzi Rx Cancellation Policy: Once a Vetzi Rx medication order has been dispensed and prepared for shipping, it cannot it be cancelled or refunded.
Vetzi's Services do not include the provision by Vetzi of veterinary services, telemedicine or any other professional services. Vetzi is a technology service provider that provides content and facilitates access to others that may provide veterinary telemedicine and pharmaceutical services. The Vets that Clients may access via the Site are not employees or agents of Vetzi and are not credentialed or endorsed by Vetzi. Vetzi does not have any oversight of the care provided to Pets or Clients by Vets. Each Vet is an independent licensed practitioner who is solely responsible for any veterinary telemedicine or other services provided to Pets and Clients, and is also solely responsible for obtaining Client’s informed consent, where required, to any veterinary treatment for Pets.
Vetzi is not a party to any agreement or other transaction between users of the Site and alters no veterinary services or advice. This is true even if the Site offers online appointment booking, facilitates payment, or provides other tools or services to allow users to communicate with each other and enter into agreements or other transactions with each other. From time to time, the user may be required to enter into one or more separate agreements, waivers or terms and conditions before obtaining veterinary telemedicine services for which Vetzi has no legal obligation or responsibility.
Vets agree that they are solely responsible for, and agree to abide by, all laws, rules and regulations applicable to their use of the Site, their use of any tool, service or product offered on the Site and any transaction they enter into on the Site or in connection with their use of the Site. Vets further agree that they are responsible for and agree to abide by all laws, rules, ordinances, or regulations applicable to veterinary telemedicine and the conduct of their veterinary practice, including but not limited to any and all laws, rules, ordinances, regulations or other requirements relating to data and privacy, or license requirements, as applicable in the jurisdiction which they perform services. From time-to-time Vetzi may be legally obligated to provide information relating to a Vet’s listing in order to comply with requests from governmental bodies in relation to investigations, litigation or administrative proceedings, and we may choose to comply with such obligations in our sole discretion.
The content on the Site is not a substitute for individual veterinary advice, diagnosis, or treatment. You should always talk to a licensed veterinarian or other regulated veterinary professional for diagnosis and treatment about your pet, including information regarding which drugs or treatment may be appropriate for your Pet. Never follow anything learned on this site over the direction of your regular veterinary service provider.
Vetzi assumes no liability or obligation to present fraud by users of this site.
2. Account & Identity Verification
To use certain features of the Site or certain Services, you must establish an account (“Account”). Upon registration, you will select a user ID and password. You must maintain your information current through the application. All personal information associated with your Account, or your use of the Site is collected, used and disclosed in accordance with our Privacy Policy including but not limited to third party collaborators.
Your right to access and use the Site is personal to you and is not transferable by you to any other person or entity. You are entirely responsible for maintaining the confidentiality of your user ID and password and for any and all activities that occur under your Account. You may not use the Account of any other. You agree to immediately notify Vetzi of any unauthorized use of your password or username or any other breach of security and to select a new user ID and password. Further, if we suspect any unauthorized access to your Account, upon our request, you agree to promptly change your user ID and password and take any other related action as we may reasonably request within three business days.
Vetzi is not liable for any loss or damage arising from your failure to comply with the above requirements. Each user acknowledges and agrees that: (a) neither Vetzi nor any of our affiliates will have any liability to any user for any unauthorized transaction made using your user ID or password; and (b) the unauthorized use of your user ID and password for your Account could cause you to incur liability to both Vetzi and other users.
User verification on the Internet is difficult and we do not assume any responsibility for, the confirmation of each user’s purported identity. We further direct our users to take other reasonable measures to assure yourself of the other person’s identity at all times while using the site.
There is no guarantee that you will be accepted as a registered user of the Service provider by Vetzi. We reserve the right to deny you access to the Services or any part thereof. We may also do so if we reasonably believe you are in breach of these Terms or your Account has been or may be used by an unauthorized person. Users are permitted to have only one account per individual. We reserve the right to suspend any account for investigation with respect to compliance with these Terms and to terminate any account where we find that the account is being used in breach of these Terms.
Further, we may, without notice to you, suspend or cancel a Vet’s listing on the Service or Client account at any time if we suspect, in our sole discretion, that an Account is being used in an unauthorized or inappropriate manner. In addition, should we ask a user for proof of identification, and that identification is not submitted in the allotted time, we reserve the right, in our sole discretion, to cancel any transaction associated with that user at any time.
3. Limited License to Use the Site
Provided you adhere to all of these Terms applicable to you, Vetzi grants you a limited, non-exclusive, non-transferable, revocable license to use the Site. Vetzi may terminate this limited license at our sole discretion, at any time for any reason or no reason. Any unauthorized use of the Services will violate these Terms and may violate applicable laws and, Vetzi reserves all of our rights in respect of such violations, including our rights to pursue any available legal or equitable remedy or recourse and seek recovery from you for the expense of any such violation.
4. Intellectual Property
The Site, including all software, algorithms, protocols, and interfaces associated therewith, and all intellectual property associated with the Services (including but not limited to copyrights, inventions, patents, trademarks, trade secrets, and industrial designs) are owned or licensed by Vetzi and/or its affiliates. Nothing in these Terms confers upon you any ownership interest in any aspect of the Site or any intellectual property right associated with the Site to any person or entity.
“Vetzi”, “http://www.PetHarmonyapp.com” is a trademark of Vetzi or its affiliates. The names and logos of other companies’ services are trademarks of their respective owners. Nothing in these Terms confers upon you any interest of any kind in these marks. Our trademarks and trade dress may not be used in any manner for any purpose without our express written consent.
We respect the intellectual property rights of others, and Vetzi does not permit or tolerate the posting of any content on the Site that infringes any person’s intellectual property, including without limitation, copyright. Vetzi will terminate the Account in appropriate circumstances, of a user who is the source of any infringement of copyright. Should you become aware of or suspect any copyright infringement on this Site, please notify us immediately as set out below under the “Contact Us” heading.
5. No Unlawful or Prohibited Use
You may only use the Services as permitted by the features of the Site and these Terms as set forth herein. As an essential condition of your use of the Services, you agree that you will not use them, in whole or in part, for any purpose that violates any applicable federal, state/provincial/territorial, local or international law, or any regulations under applicable law. You shall also not engage in the following unauthorized activities:
1. any commercial use of the Site or any content on the Site, other than by licensed Vets in good standing, or by Vets under a valid license to software offered on the Site (a “Valid License”);
2. copy, reproduce, upload, post, display, republish, distribute or transmit any part of the content of the Site in any form whatsoever;
3. reproduce any portion of the Site on any website, app or other platform, using any device including, but not limited to, use of a frame or border environment around the Site, or other framing technique to enclose any portion or aspect of the Site, or mirror or replicate any portion of the Site;
4. deep-link to any portion of the Site;
5. modify, translate into any language or computer language or create derivative works
from, any content or any part of the Site;
6. damage, disable, impair, overburden or otherwise impair the Site, servers or networks
of Vetzi and/or affiliates.
7. interfere with or disrupt networks or servers connected to the Site or violate the
regulations, policies or procedures of such networks as may be applicable;
8. interfere with any other party’s appropriate use of the Services;
9. attempt to gain unauthorized access to the Services, through hacking, password mining
or any other means to gain access;
10. access or alter data, including personal data of other users;
11. use data collected from the Services to contact individuals, companies, or other persons or entities, including without limitation for any direct marketing activity;
12. modify, move, add to, delete or otherwise tamper with the information from the Services;
13. make the functionality of the Site available to multiple users through any means;
14. use any robot, spider, crawler, scraper, script, browser extension, offline reader or other
automated interface not authorized by us to access the Site;
15. decompile, reverse engineer, disassemble or unlawfully use or reproduce any of the
software, copyrighted or trademarked material, trade secrets, or other proprietary
information from the Services of Vetzi or its affiliates;
16. upload, post, e-mail or otherwise use the Services to transmit any material that:
0. constitutes unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation;
1. infringes any patent, trade-mark, trade secret, copyright or other proprietary or privacy rights of any party;
2. is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, sexually explicit, pornographic, profane, invasive of another’s privacy, hateful, racially, ethnically or otherwise objectionable, or an unfair product comparison; or
3. contains any form of destructive software such as a virus, worm, Trojan horse, time bomb, cancelbot, or any other harmful components or any other computer file, program or code, designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment;
17. harvest or otherwise collect or store any information (including personal information) about other users of the Services, including e-mail addresses, without the express consent of such users;
18. for the purpose of misleading others, create a false identity of the sender or the origin of a message, forge headers or otherwise manipulate identifiers in order to disguise the origin of any material transmitted through the Site; and
19. encourage or instruct any other person or entity to do any of the foregoing.
You also agree to immediately notify us if you learn of a security breach or other illegal activity
in connection with the Services by contacting us as set out below in Section 20 - Contact Us.
Veterinarians and Veterinary Technicians using Vetzi are responsible for understanding the limitations and restrictions associated with the practice of all tele triage, telehealth, telemedicine and online care based on where they hold their license(s). Vetzi
is not responsible for interpreting local legislation and/or providing guidance or direction to veterinarians and veterinary technicians as it relates to their usage of Vetzi. Veterinarians and veterinary technicians must be fully aware of what their licensure permits in their respective jurisdiction. Vetzi is not responsible for any error made by the veterinarian or veterinary technician upon executing the permissions set by their licensing body and will not defend nor indemnify any person, Vet, or VetTech for such allegations.
We may investigate occurrences that may involve any of the above violations and may involve, and co-operate with, law enforcement authorities about users who are involved or maybe involved in any such violations. You acknowledge and agree that Vetzi can take any technical, legal, and other actions that we deem, in our sole discretion, necessary and appropriate, without notice to you, in order to prevent or remediate any violations and to enforce these Terms.
6. Limitations on Communications and Use of Other Users’ Information; No Spam
Users can send messages to each other through the Site. We encourage open communication between our users but we do not allow our users to use these options to send spam, offers to book off the Site, threats, profanity or hate. We also may not allow users to exchange email addresses, phone numbers or other contact information, web addresses, or links within the Site’s messaging systems. Vetzi may monitor messages sent through the Site and between users for fraud, abuse, spam, and other violations of our policies.
You agree that, with respect to other users’ personal information that you obtain directly or indirectly from or through the Site or through any Site-related communication, transaction or software, we have granted to you a license to use such information only for: (i) Site-related communications that are not unsolicited commercial messages, (ii) using services offered through the Site, and (iii) inquiring about or otherwise facilitating a financial transaction between you and the other user related to the purpose of the Site (such as inquiring about or booking a veterinarian telemedicine and/or telehealth recommendations/advice or related services). Any other purpose will require express permission from the user. You may not use any such information for any unlawful purpose or with any unlawful intent.
In all cases, you must give users an opportunity to remove their information from your address book or database or other records and a chance to review what information you have collected about them. In addition, under no circumstances, except as defined in this provision, may you disclose personal information about another user to any third party without the consent of the other user. You agree that other users may use your personal information to communicate with you in accordance with this provision. Further, you agree that you will protect other users’ personal information with the same degree of care that you protect your own confidential information (using at minimum a reasonable standard of care), and you assume all liability for the misuse, loss or unauthorized transfer of such information.
We do not tolerate spam or unsolicited commercial electronic communications of any kind. Therefore, without limiting the foregoing, you are not licensed to add a Site user, even a user who has utilized your veterinary services or vice versa, to your mailing list (email or physical mail) without the user’s express consent or as otherwise permitted by applicable law. You may not use any tool or service on the Site to send spam or unsolicited commercial electronic communications of any kind or in any other way that would violate these Terms.
7. Responsibility for Veterinary Listings, Reviews and Other User-Contributed Content; Participation in Interactive Forums
We have no obligation to pre-screen content posted on the Site by Vets, Clients or other users, whether directly contributed by the user or contributed by us or a third party on behalf of the user, including, without limitation, veterinary listings, reviews, participation in an interactive community, forum or blog (each an “ Interactive Forum ”) or any other content provided by a user to the Site (collectively, “ user-contributed content ”). We are not responsible for user- contributed content. “User-contributed content” also includes information that a user or any other person provided to a third party website or mobile application that is then provided to our Site by a tool we offer or any other exchange of user-contributed content we have authorized.
It is our right, to decline to permit the posting on the Site of, or to remove from the Site, any user-contributed content that fails to meet the content requirements as required in the listing set up, which are incorporated by reference into these Terms, any other guidelines posted on the Site or if it otherwise violates these Terms, each as determined in our discretion. We may also remove user-contributed content if it is brought to our attention, such as by notice given to us by a user or any third party that any part of these Terms, or any other requirements governing the posting of such content, have been apparently breached in respect of such content, as determined in our discretion. We reserve the right, but do not assume the obligation, to edit a Vet’s content or user-contributed content in a non-substantive manner solely to cause the content to comply with formatting or information requirements or to provide services to users to create or improve listings (such as translation services), in accordance with information we have about the veterinary practice listed. Users remain responsible for reviewing their user-contributed content to ensure it is accurate and not misleading.
At a minimum, user-contributed content must (as determined by us in our discretion):
• not infringe anyone’s rights, including but limited to copyright and rights of publicity and
privacy, violate the law or otherwise be inappropriate;
• not include personal information of another that can be used to identify or contact any
person;
• not include unsolicited promotional content, advertising, political campaigns, contests,
raffles or solicitations;
• be directly related to the Site, business service, product or forum where the content is
submitted;
• not be obscene, abusive, discriminatory, or illegal; or
• not be false or misleading.
All veterinary listings on the Site are the sole responsibility of the Vet and we specifically disclaim any and all liability arising from the alleged claims or inaccuracies related to the listings, reviews or any alleged breaches of contract on a user’s part. Vets are solely responsible for keeping their listing up-to-date on the Site, including, but not limited to, any and all representations about their practice and the services they provide, location of their office(s), prices for their services and/or products. We do not represent or warrant or endorse the content, veterinarian qualifications, reviews or pricing information published on the Site is accurate or up-to-date.
Vetzi also may from time to time create new descriptions or otherwise change the location or geographic descriptions we use to identify listings and search results. Consequently, we may change the location or geographic description associated with any listing at any time without notice. We assume no responsibility to verify listing content or the accuracy of the location. Vets are solely responsible for ensuring the accuracy of location, geographic and other content, and location or geographic descriptions, and agree to promptly correct any inaccuracy and Clients are solely responsible for verifying the accuracy of such content and descriptions.
All other user-contributed content is the sole responsibility of the user who contributed such content, whether such user contributed the content directly or through a third-party website. Users are solely responsible for their user-contributed content, and we specifically disclaim all liability for user-contributed content. The user represents and warrants that the user owns or otherwise controls and has all necessary legal rights to the user’s submission and the name or other identifier used in connection with such submission including, but not limited to, all the rights necessary to provide, post, upload, input or submit the user-contributed content. We reserve the right to request a proof of ownership or permission, and to refuse to post user- contributed content.
By submitting or authorizing user-contributed content, you grant to us and our affiliates a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free and fully paid-up license to use, copy, license, sublicense (through multiple tiers), adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit and otherwise exploit the copy, the photographs and the likenesses (if any) of any of your user-contributed content, in connection with our business or the business of our affiliates. Notwithstanding the foregoing, following the termination or expiration of a listing, we will not continue to display the user-contributed content that was displayed in such listing.
You further grant us and our affiliates the ability to register copyright in and protect the user- contributed content, including the images, copy, and content available via any Vet’s listing, from the unauthorized use of the user-contributed content by unaffiliated third parties who may, from time to time, attempt to pirate such information via electronic or other means. This includes, but is not limited to, the right to file suit to seek injunctive relief to protect such material on behalf of and in your name. You further agree to appear and assist us—at our expense and control—with protecting such copyrighted material from unauthorized redistribution.
You agree that we may sublicense all the rights granted to us under these Terms to one or more third parties we may contract with to display all or part of the Vet’s listing or otherwise provide promotional or other services related to our business. In the event that you retain any rights of attribution, integrity or any other moral rights in any user-contributed content, you hereby waive your right to assert these or to require that any personal information be used in connection with the user-contributed content or any derivative works thereof and affirm that you have no objection to the publication, use, modification, deletion or exploitation of the user- contributed content by us or our affiliates.
8. Client Consultation and Pharmacy Dispensing Fees
When a Client books a chat/video on Vetzi, they are booking directly with the veterinary professional. Similarly, when a Client fills a prescription using our online pharmacy service, they are purchasing the prescription directly from our third-party pharmacy provider. Vetzi acts as a facilitator such transactions, and does not offer medical advice or pharmaceutical services. Clients are charged an appointment fee or other fee, as set by the veterinary professional, for the services provided to the client by the veterinary professional and a pharmacy dispensing fee or other fee, as set and collected by our third-party pharmacy provider. Clients are also charged a Service Fee from Vetzi upon booking an appointment which covers technical and customer support, payment processing, platform utilization and maintenance, and other fees charged by Vetzi for facilitation of the appointment between the client and the veterinary professional. Those fees are unrelated to and separate from the appointment fee for the provision of medical advice provided by the veterinary professional or the pharmacy-dispensing fee for the provision of pharmaceutical services by our third-party provider.
All payments are made through our third-party payment processor, Stripe, and all payment information will processed in accordance with Stripe’s terms and conditions and privacy policies. Users should familiarize themselves with those policies.
For Vet subscription fees, please refer to Section 29 - Vet Subscription Fees
Clients are responsible for paying all fees and applicable taxes associated with Vetzi’ Services in a timely manner with a valid payment method. If your payment method fails or your Account is past due, we may collect fees owed using other collection mechanisms, including, but not limited to, charging other payment methods on file, retaining collection agencies and legal counsel that will be charged to Clients.
If applicable, the currency exchange rate and any transaction fee are determined solely by the bank or other agency processing the transaction. These fees may be applied by the card issuer as a charge to the cardholder’s account. When applied by the card issuer, the fees will be listed separately from the transaction amount on a credit or debit card statement. This means the amount listed on your credit or debit card statement may be a different figure than the figure shown on the billing summary page for a video/chat call booked on the Site. If you have any questions about these fees or any exchange rate applied to your booking, please contact your bank.
9. Client Refund Policy
Client recommendations/advice fees are non-refundable, unless one of the following circumstances applies, as confirmed by Vetzi in our sole discretion:
1. Recommendations/advice calls end in less than three minutes;
2. The Vet does not attend a video/chat call; or
In any of the above circumstances, Clients must email us to Refund Request. If Vetzi determines that the refund request falls within any of the above categories, we will process the refund within three (3) business days. Vetzi’s decision with respect to refunds is final and binding.
10. Responsibility for Insurance
We do not provide insurance protection for any veterinary telemedicine or telehealth services obtained in connection with the Services. Clients are solely responsible for obtaining pet insurance coverage sufficient to protect their Pet, if applicable. Vets agree that they have or will obtain the appropriate professional liability insurance coverage and will maintain adequate insurance coverage while they list their services through the Site. Further, Vets agree to provide us with copies of relevant proof of coverage upon request and consistent with the laws of their jurisdiction.
11. Mobile Network
When you access the Services through a mobile network, your network or roaming provider's messaging, data and other rates and fees will apply and you will be responsible for all such charges. The Site may not work with your network provider or device.
12. Limitation of Liability
You acknowledge and agree that Vetzi and our affiliates, and each of our directors, officers, employees, counsel, agents, mandataries, representatives, sponsors, licensors, successors and assigns (collectively, the “Vetzi Group”) will have no liability whatsoever, whether in contract, tort (including negligence), extra-contractually or any other theory of liability, and whether or not the possibility of such damages or losses has been notified to us, in connection with or arising from your use of the Site or our Services in any form whatsoever. Your only right, recourse or remedy with respect to any problems or dissatisfaction with the Site or Services is to immediately cease use of our Site and Services and you have agreed to these terms by agreeing to these terms.
UNDER NO CIRCUMSTANCE SHALL Vetzi INC. BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING PROFESSIONAL NEGLIGENCE, PERSONAL INJURY, LOST INCOME OR LOST DATA, RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE VETZI PLATFORM AND/OR PET HEALTH CARE SERVICES AND/OR INFORMATIONAL SERVICES PROVIDED BY AUTHORIZED VETERINARIANS AND/OR AUTHORIZED NON-VETERINARIAN PROVIDERS AND/OR ITS AFFILIATES. Vetzi, ITS DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS AND INDEPENDENT THIRD PARTY CONTRACTORS SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (I) YOUR USE OF OR RELIANCE ON THE Vetzi PLATFORM AND/OR PET HEALTHCARE SERVICES AND/OR INFORMATIONAL SERVICES, OR YOUR INABILITY TO ACCESS OR USE THE Vetzi PLATFORM AND/OR PET HEALTHCARE SERVICES AND/OR INFORMATIONAL SERVICES; OR (II) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY AUTHORIZED VETERINARIAN OR ANY AUTHORIZED NON-VETERINARIAN PROVIDER. Vetzi SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND Vetzi’s REASONABLE CONTROL. YOU AGREE THAT Vetzi HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO YOUR USE OF THE Vetzi SITE OR THE PET HEALTHCARE SERVICES AND/OR INFORMATIONAL SERVICES PROVIDED TO YOU BY AUTHORIZED VETERINARIANS AND AUTHORIZED NON-VETERINARIAN PROVIDERS AND YOU ASSURE THAT RISK.
The Vetzi Group shall not be liable to you, whether in contract, tort (including negligence), extra-contractually or any other theory of liability, and whether or not the possibility of such damages or losses has been notified to us, for:
1. any indirect, special, incidental, or consequential damages; or
bu
siness, actual or anticipated profits, opportunity, goodwill or
reputation (whether direct or indirect);
3. any personal injury or death;
4. any damage to or corruption of data (whether direct or indirect);
5. any claim, damage, or loss (whether direct or indirect) arising from or relating to your
inability to use the Services; or
6. any claim, damage or loss (whether direct or indirect) arising from or relating to:
1. any product or service provided by a third party under their own terms of service;
2. any third party technology; or
3. any third party platform.
Some jurisdictions do not allow the limitations of damages and/or exclusions of liability for any personal injury or death, incidental, consequential, or similar damages. Accordingly, some of the above limitations may not apply to you.
13. Indemnity & Release
You agree to defend, indemnify and hold harmless the Vetzi Group and any third party provider of a service or tool offered on any Site (each a “
Third Party Provider
”) from and against any loss, liability, claim, action, demand, damage or expense, including without limitation reasonable legal fees, alleging or resulting from your use of the Site or Services, your user-contributed content or your breach of the Terms.