Terms & Conditions
Welcome to MyVetzi, a platform offering virtual healthcare services for pets. By accessing or using our website or mobile services, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
By creating an account, booking an appointment, or using MyVetzi's services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, as well as our Privacy Policy. If you do not agree, you must discontinue use immediately.
2. Services Provided
MyVetzi connects pet owners with licensed veterinarians or pet healthcare providers via online consultation (video, chat, or phone).
- •Our services are informational, supportive, and advisory in nature, not a substitute for in-person veterinary examination, emergency care, or diagnostic procedures requiring physical presence.
- •Prescriptions or treatment recommendations are subject to local veterinary telehealth regulations and may not be available in all jurisdictions.
3. User Responsibilities
- •You must be 18 years or older to use our services.
- •You agree to provide accurate and complete information about your pet (age, breed, medical history, symptoms, etc.).
- •You are responsible for following the veterinarian's advice, ensuring your pet's safety, and seeking immediate emergency care if required.
4. No Emergency Services
MyVetzi is not an emergency veterinary service.
If your pet is experiencing a life-threatening condition, seizures, severe bleeding, difficulty breathing, poisoning, or trauma, please contact your nearest emergency veterinary hospital immediately.
5. Appointments & Payments
- •All appointments must be booked and paid for through the MyVetzi platform.
- •Fees are displayed prior to booking and must be paid in full.
- •Cancellations or rescheduling are subject to our Cancellation & Refund Policy (linked separately).
6. Limitation of Liability
- •MyVetzi, its veterinarians, and partners are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.
- •We do not guarantee that every consultation will result in a diagnosis or successful treatment.
- •You agree that MyVetzi acts as a telehealth facilitator and does not replace the legal responsibility of a licensed veterinarian physically examining your pet when required.
7. Intellectual Property
All content, branding, software, and design on MyVetzi are the intellectual property of MyVetzi and may not be copied, reproduced, or distributed without written consent.
8. Privacy & Data Security
- •Your personal data and pet health records are handled in accordance with our Privacy Policy.
- •While we take reasonable security measures, we cannot guarantee 100% protection against unauthorized access.
9. Termination of Service
MyVetzi reserves the right to suspend or terminate accounts that:
- •Provide false information
- •Misuse the platform
- •Violate these Terms & Conditions
- •Engage in abusive behavior toward veterinarians or staff
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Florida.
11. Changes to Terms
MyVetzi reserves the right to update or modify these Terms at any time. Continued use of the platform after changes indicates acceptance of the revised Terms.
12. Contact Us
For questions about these Terms, please contact us at: